Keeping Claimants Informed Over Years, Not Months.

Mass tort litigation runs on a timeline defense firms understand and exploit: years, not months. The strategy on the other side is sometimes not to win the facts — it’s to outlast the claimants, betting that exhaustion and silence will do what a stronger case couldn’t.

A claimant who goes 18 months without an update doesn’t conclude their case is fine. They conclude they’ve been forgotten, and forgotten claimants drop out, stop responding, or become vulnerable to a lowball settlement offer just to end the waiting. That churn isn’t inevitable — it’s what happens by default when nobody owns keeping people informed.

The structure that prevents it

A fixed cadence, not sporadic updates when something dramatic happens: plain-language briefings on a set schedule, sent through counsel and within any court orders, explaining what’s true right now even when what’s true is “nothing has changed yet, and here’s why.” Silence reads as abandonment. A scheduled update that says nothing new happened still reads as being cared for. That distinction is a large part of the difference between a group of claimants that holds together and one that erodes before the case ever reaches a verdict. At Oliver & Ginger, Dr. Susan W. Oliver runs that cadence, under the direction of retained counsel.