Financial Services Accountability,
From Data Breach to
Forced Arbitration.
I've worked some of the largest retail data breach cases in history on behalf of community banks, helping fight off efforts by the electronic payments industry to extinguish their claims and ultimately achieve favorable class-wide settlements. That work has also included an overdraft fee case against a major national bank that tried to defeat the class action entirely through a forced arbitration provision — a fight that's as much about access to court as it is about the underlying fees.
Communications strategy for consumer and community-bank litigation against major financial institutions, including matters where the defense's primary strategy is procedural — forced arbitration, class decertification — rather than substantive.
Public narrative that keeps the real dispute in view even when the defense tries to make the story about procedure instead of the underlying conduct.
Your case doesn't get buried under an arbitration-clause fight in the public record.
Do you name the specific banks or institutions involved?
I don't identify individual matters, defendants, or clients without express permission. I can speak in detail about the process and the outcomes.
What experience informs this work?
3 years as a Dow Jones reporter covering financial markets and institutions directly, followed by 25 years in plaintiff-side communications, with placements on The Daily, CNBC, and the Joe Rogan Experience, and the media program behind a $190 million Johns Hopkins settlement.
What's distinct about financial services communications?
These cases often turn on a procedural fight — arbitration clauses, class certification — before the underlying conduct ever gets litigated. Communications strategy has to account for that timeline, not just the eventual merits case.
See How This Applies to Your Case
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