Does Victim Communications discuss case value or legal strategy with plaintiffs?

No. We never discuss case value, strategy, or legal theory. That stays with the retaining firm. All communications are governed by the same confidentiality standards as the firm itself.

Victim Communications

9,000 People. One Story. One Defection.

Large cases don't fall apart because of the defense. They fall apart because plaintiffs stop hearing from anyone — and start hearing from each other.

We held 9,000 plaintiffs together through an aggregate settlement — one defection, resolved, out of 9,000. Monthly updates. Direct access. One steady voice between your case and the rumor mill.

9,000

Individually represented plaintiffs held together through an aggregate settlement

Defection, resolved by the legal team, while we kept the other 8,999 informed and steady

Ongoing

Monthly updates and direct access, start to finish

The Problem

Litigation takes years. Your clients are grieving, injured, waiting — and most of them hear nothing between filings. That silence gets filled. Sometimes with rumors. Sometimes with a competing firm's cold call. Sometimes with a reporter who found them before you did.

These were 9,000 individually represented plaintiffs in an aggregate settlement — meaning every single person had to give informed, written consent before the resolution could close. Rumors surfaced. We addressed each one directly, before it spread further. When one plaintiff stepped away, the settlement couldn't move without her. The legal team brought her back.

We didn't bring her back. We made sure everyone else was still there when she did.

What We Do

Monthly written updates in plain language — not legal jargon repeated back
Scheduled calls or meetings, on the class's terms
One steady point of contact — including for families and next-of-kin in wrongful death and catastrophic injury matters — protecting your time for legal work
Pattern-based check-ins that catch a plaintiff pulling away before it becomes a firm problem
Media inquiry triage — a clear protocol so victims don't get caught off guard by a reporter

We never discuss case value, strategy, or legal theory. That stays with you. All communications are governed by the same confidentiality standards as the firm itself.

The Other Side Already Does This

After the January 2025 mid-air collision involving American Airlines Flight 5342, the airline didn't leave family communication to chance. American brought Jim Carter out of retirement to serve as Vice President of Care, Continuity & Global Outreach — a role built to keep families informed long after the headlines moved on.

This isn't unusual. Defendants in catastrophic-loss litigation routinely designate senior, dedicated points of contact for victims and families — because they understand what happens without one: rumor, distrust, and a fractured group of people who no longer believe anyone is telling them the truth.

Plaintiffs' counsel is almost never on equal footing. The defense often has a VP with a title, a team, and a mandate to stay in constant contact. Your clients deserve the same.

You don't need to hire a VP. You need us.

Who Does This Work

Susan I. Nwoga, PhD (Integrative Health)

Co-Founder

Married 34 years. Mother of three — all engineers — who still come home for her cooking and to raid the Costco closet. The kind of person victims call when no one else is listening.

Susan earned her pharmacy degree from Temple University before training in trauma and integrative health approaches, including study of major disaster response and victim communication, drawing on cases like Pan Am Flight 103. At the pharmacy counter, patients often stayed long after their prescription was filled, just to talk. That instinct is what she brought to a 9,000-person aggregate settlement — and what she brings to every engagement now.

Susan leads this work personally, with the ability to bring in additional trained support as a matter grows. She speaks to victims and families only from messaging approved by the attorneys of record — never her own characterization of a case.

Susan is not a licensed therapist or medical provider. She does not give legal, medical, or clinical advice.

Why It Protects Case Value

Fractured classes settle worse — a divided plaintiff group has less leverage
Client attrition costs time and money to backfill
One unmanaged plaintiff's public complaint can taint press coverage for the entire case
A settlement that has to be reassembled at the moment of signing is a settlement at risk